Press Brake Service, CNC Training & Technical Support

Press Brake Training Videos

Press Brake Service & Technical Support FAQ

• Do you provide installation and operation support for press brakes?

  Yes. MECA provides technical guidance for press brake installation, setup and operation through pre-recorded training videos and remote video meetings.

  If remote support is not sufficient to resolve the issue, on-site technical service can also be arranged. The buyer is responsible for the engineer’s travel expenses and applicable service fees.

• Are your technical support services free?

  Technical support depends on the purchasing channel and the type of service required.

  For end users who purchase directly from MECA, standard remote installation, commissioning and operation guidance is included with the machine purchase. This support may be provided through training videos, online communication and remote video meetings.

  Training videos published on our service page are available to all visitors free of charge.

  Additional services, such as extended operator training, detailed machine principle training, specialized application guidance, or machine-specific repair support outside the warranty scope, may be charged separately.

  For machines purchased through a distributor, the distributor normally provides local installation, operation training and first-line technical support. Please contact your distributor first if technical assistance is required.

  For distributors, we encourage you to visit the MECA factory for in-depth technical training and product discussions. A better understanding of our machine models, configurations and operating principles will help you provide more professional local support to your customers.

  The exact scope of technical support and training will be determined according to your specific requirements and the terms agreed in the final contract.

• Do you provide on-site technical support?

  Yes. On-site technical support can be arranged when remote guidance is not sufficient or when the customer specifically requires an engineer to visit the site.

  The buyer is responsible for the engineer’s travel expenses, accommodation and applicable technical service fees. The specific service arrangement and cost will be confirmed before the visit.

• What should I do if there is a problem with my press brake?

  If a newly purchased press brake has an operating problem, please provide relevant photos, videos, alarm information and a description of the issue.

  We will establish a dedicated communication channel to help identify the possible cause, guide you through troubleshooting and provide an appropriate solution based on the findings.

• What information should I prepare before requesting technical support?

  Please provide the machine model, CNC controller model, machine serial number if available, photos or videos showing the problem, alarm messages and a brief description of what happened before the issue occurred.

  The more complete the information, the faster our technical team can identify the possible cause and provide troubleshooting guidance.

• Can you help diagnose a press brake that was not purchased from MECA?

  Yes. Please send us photos of the machine, the CNC controller model, alarm information if available, and a clear description of the current problem.

  Email Add: info@mecacnc.com

  Our technical team will first review the information and determine whether we are able to provide troubleshooting guidance.

  Please note that technical support for machines not purchased from MECA is a paid service. The service scope and fee will be confirmed before support begins.